Terms & Conditions
Welcome to Sourcewide. By accessing or using our website https://sourcewide.com.au/ and our services, you agree to comply with and be bound by the following Terms & Conditions. Please read them carefully.
If you do not agree with these terms, please do not use our Website or services.
1. About Sourcewide
Sourcewide operates as a cross-border trade facilitator and marketplace management service provider, helping manufacturers, exporters, and sellers promote, list, and sell products in the Australian market through:
* E-commerce platforms
* Local wholesale and retail vendors
* Direct market outreach and order facilitation
Sourcewide acts as a service intermediary, not as the manufacturer or product owner unless explicitly stated in a written agreement.
2. Eligibility
By using our services, you confirm that:
* You are at least 18 years old
* You have the legal authority to represent your business
* All information provided by you is accurate, complete, and truthful
3. Scope of Services
Our services may include (but are not limited to):
* Product evaluation and onboarding
* Market access and order facilitation
* Marketplace listing and management
* Warehousing and logistics coordination
* Marketing and sales support
* Customer service assistance
* Payment collection and settlement support
The exact scope of services depends on the selected working model and mutual agreement.
4. Seller Responsibilities
Sellers/exporters agree to:
* Provide accurate product details, pricing, certifications, and images
* Ensure products comply with Australian laws, safety standards, and import regulations
* Maintain consistent product quality
* Fulfil confirmed supply commitments
* Take responsibility for defects, compliance failures, or misrepresentation
5. Pricing, Commission & Payments
* Sourcewide operates on a transparent commission-based or service-fee model
* Fees are charged only as agreed and disclosed in advance
* Payments are settled after successful sales, minus applicable commissions, taxes, or costs
* Settlement timelines depend on marketplace policies, buyer payment cycles, and banking processes
Sourcewide is not responsible for delays caused by third-party platforms, banks, or payment processors.
6. Orders, Returns & Refunds
* All orders are subject to availability and acceptance
* Returns and refunds follow applicable marketplace, vendor, or buyer protection policies
* Sellers may bear costs related to returns, damages, or non-compliant products
* Sourcewide may assist with return handling but is not liable for losses beyond agreed services
7. Warehousing & Logistics
Where warehousing services are provided:
* Products are stored with reasonable care
* Storage does not imply ownership by Sourcewide
* Risks related to damage, unsold inventory, or obsolescence may remain with the seller unless otherwise agreed in writing
8. Intellectual Property
All website content, branding, logos, graphics, and materials belong to Sourcewide, unless otherwise stated.
You may not copy, reproduce, or use any content without prior written permission.
9. Limitation of Liability
To the maximum extent permitted by law:
* Sourcewide is not liable for indirect, incidental, or consequential losses
* We do not guarantee sales volume, profits, or market performance
* We are not responsible for regulatory changes, customs delays, or third-party platform decisions
10. Confidentiality
All business, pricing, and product information shared with Sourcewide is treated as confidential, except where disclosure is required by law or agreed in writing.
11. Termination of Services
Sourcewide reserves the right to:
* Suspend or terminate services if false or misleading information is provided
* End partnerships due to non-compliance, fraud, or misconduct
* Terminate access without notice in case of serious breaches
12. Third-Party Platforms
Our services may involve third-party marketplaces, logistics providers, or payment processors. Sourcewide is not responsible for their independent terms, actions, or policies.
13. Governing Law
These Terms & Conditions are governed by the applicable laws of Australia, without regard to conflict of law principles.
14. Changes to Terms
Sourcewide may update these Terms & Conditions at any time. Continued use of the Website signifies acceptance of the revised terms.
15. Contact Information
For any questions regarding these Terms & Conditions, please contact:
Email: sourcewide.au@outlook.com
Website: https://sourcewide.com.au/